Beside facing an embezzlement of prime customers funds by its Senior Manager, U.S based bank Citibank is facing a very serious criminal charges i.e. the torture to death of a credit card holder by its debt collector.
The tragedy happened on 29 March when a holder of Citibank credit card i.e. Irzen Octa, Secretary General of United Nation Party, came to the bank's office at Menara Jamsostek, South Jakarta, to complain about the incredible sudden increase on his card bill from Rp 48 Million to Rp 100 Million.
Unable to handle the complain properly, an officer of the bank and two outsourced debt collectors took Irzen to the bank's room at the fifth floor of the building and brutally beat him to death.
The Jakarta Post quoted a Police officer as saying that traces of blood were found on the curtains and walls
and an autopsy performed on Irzen showed he suffered damage to his brain.
The Citibank officer and the two debt collectors were arrested and named suspects in the murder case and could be charged with Battery and Torture based on the Criminal Law, which carries a maximum jail sentence of five-and-a-half years.
Citibank PR officer Ditta Amahorseya refused to comment on the Police investigation but said that Citibank had and obeyed a strict code of ethics in regards to debt collection.
It is very sad to know that a big and famous U.S based bank like Citibank could ever use violent loving gang of thugs to handling the bank's customers, instead of legal proceedings. I hope that the government, especially Bank Indonesia as central bank, and law enforcement agencies would take serious actions, so that other banks would not use violence anymore.